We ship by international express parcel YunExpress. We also offer an in-store collection service where you can send a pre-paid box or come to our warehouse under the guidance of a sales manager.

Currently our shipping to United States,United Kingdom,Canada,Australia ,Germany ,France ,Italy ,Spain , Ireland and Netherlands. Furthermore Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
For more information, please proceed to our Shipping Info.

Enjoy free shipping on purchases over $99 on our site. Orders with a total product amount under $99 will require a $7.99 shipping fee.

Tracking updates can be delayed when the parcel is:
1. In long distance international shipping, updating parcel tracking details usually take 30%-70% of the estimated shipping time.
2. Going through local customs clearance procedures.
3. At the post office sorting center.
4. Held up by uncontrollable factors, such as bad weather, postal backlog, shipping restriction caused by the Pandemic etc.
Please be assured that a delayed update on the tracking of your order does not usually affect its delivery time.
If the tracking is stuck for more than 7 days, please contact us and we'll offer you a satisfactory solution.

Below are some steps and suggestions on how you can solve this issue:
- Check if the shipping address of your order is correct;
- Check your mailbox or ask your neighbors whether they have received the parcel on your behalf.
- Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
- If you still haven't received the item in 3 business days please let us know by Email.

Usually when delivery attempt failed due to address issue/ receipient not at home/ phone number unavailable, the courier will return the parcel to the overseas warehouse.
Once the situation happens, please contact us and we'll offer you a refund or reshipment.

If your address doesn't have detailed information, has an incorrect postcode, or contains a Pobox, this may result in a delivery failure.

Yes, your security is our top priority. We use SSL encryption and  Payments, which is PCI DSS compliant, to ensure your payment information is processed safely.

We accept PayPal, Debit & Credit Cards, , Bank Transfer.

Please note: All transactions on our store are processed in US Dollars (USD). The final charge on your statement may vary due to exchange rate fluctuations or currency conversion fees applied by your bank or payment provider. Both payments and refunds are processed in USD, so the billed amount may differ based on your bank's exchange rate at the time of the transaction.

Multiple charges or pending transactions are typically due to a process called "pre-authorization" by your bank or payment provider. This is a temporary hold placed on your funds to verify the payment method. These pending charges are not actual payments and will not result in double charges. Once your payment is successfully processed, the hold will be released. If the transaction is canceled, the hold will also be removed. If you have concerns, please contact your bank for more details.

If you pay by card, please kindly check your card's expiration date, billing address, and security code first, as these may affect your payment. Since most payment failures are due to insufficient funds or invalid accounts, we suggest you check with your bank. If you pay by some payment platforms, please kindly contact them for confirmation. If all above is done but payment still fails, please feel free to contact Customer Service for assistance.

Possible reasons: 1. Your order may be canceled automatically within 12 hours due to payment timeout. 2. Your order may be cancelled if it requires verification and the requested payment verification document is not provided, or if the document submitted does not meet the verification criteria. 3. Your order may be cancelled when the items you ordered are out of stock & no request for replacement is received. 4. Your order may be cancelled when several orders from different warehouse placed simultaneously enjoy the same promotion. Cancelling one of them will result in the other orders being cancelled at the same time. An email containing the reasons of cancellation will be sent to your mailbox for explanation. Feel free to contact us if you have any questions.

There are many reasons why payment verification might fail, but the main ones are: 1. The supporting documents submitted did not meet the verification requirements. 2. The verification was not completed within the required 7-day time frame. If necessary, we suggest you place the order again. If you encounter verification again, please complete the relevant verification as required in a timely manner.

 

The relevant team typically completes the review within 24–48 hours after the required documents for payment verification have been submitted. Once approved, we will prioritize shipment to ensure you receive your order as quickly as possible.

In most cases, if you see a double charge on your account, you didn’t actually get charged twice. What you’re likely seeing is called an authorization hold, or pre-authorization charge. When you make a purchase using a debit or credit card, the payment system will automatically run a pre-authorization check.

Currently we accept Paypal, Visa, Mastercard, American Express.

Ordering online at Jellytoyboy-us.com is easy. Just add the products to your shopping basket, enter your address and complete the payment by Paypal, debit or credit card.

To place your first order, you can follow the bellow instructions:
1. LOGIN.
2. Choose the product you like and select the color, size and quantity, then "add to CART".
3. After you have added all the items you want, click “Checkout”.
4. If you have a coupon, enter the code and click “Apply.
5. Add your Contact information and Shipping address.
6. Click on Continue to shipping and Select the Shipping method you prefer.
7. Click on Continue to payment choose payment method, and Select the Billing address.
8. Click on Pay now.

To comply with U.S. tax regulations, we collect applicable sales and shipping taxes, which we then remit to the government. These charges are based on local tax policies.

Below please find some of the most common reasons for this type of situation:
- There is an issue with your shipping address. We have tried to contact you but have not received your response within a reasonable period of time. For this reason, we may have canceled your order.
- One or more of the products contained in your order were out of stock. If we do not receive a response from you within 3 days after contacting you for the first time, we will cancel the order/item and refund you.

Absolutely. If your order is canceled or fully returned, any sales and shipping taxes collected will be refunded to you.

All products in stock will be despatched within 2 working days. Pre-orders will be despatched according to the estimated time of arrival.

If something doesn't work out with your purchase, you have 30 days from the date of receiving item(s) to make a return.

1. We will accept returns in their original condition within 30 days of delivery, except for any products labeled on the site as non-returnable.
2. All returned products must be unworn, unwashed, and in their original condition with product tags and hygiene liners attached.

We will process your refund within 5 business days after we receive your return and refunds will be issued to the original method of payment. You'll receive an email to confirm once the return has been completed.
The estimated time for the refund to appear in your account is based on the payment method you used. The expected processing times are shown below.
Credit card refund --- it may take up to 7-14 working days to show in your account.
PayPal refund --- it may take up to 72 hours to show in your PayPal account.

Important Note:
The original shipping fee, if any, is non-refundable.

We accept order cancellations before despatch. Shipped order cannot be cancelled.

We are sorry if the item is faulty and we will actively deal with such incidents. We also need your help. Firstly, if the item is faulty, please notify us within 3 days of delivery. Second, please send the photo of the defective items to our sales manager via online live chat or email, we will make a partial refund to your original payment method or your Jellytoyboy account balance according to your requirement. Thirdly, if we can't identify it, all items must be returned in their original condition to qualify for a refund or exchange. The buyer is responsible for all shipping costs.

1. I placed an order, but it still hasn't shipped out. What's going on? As you may have noticed, we've experienced a spike in demand that coincided with the start of the holiday shopping season. About 30% of orders have been impacted by 2-3 weeks. Given that Jellytoyboy manufactures our items in small batches to match demand (a process much better for the environment!), and thus we rarely stock much inventory, we’re working on ramping up both production as well as fulfillment — in order to get you your order as fast as we can, both now and in the future. 2. I have only received part of my order. Why? Most likely, our fulfillment team chose to ship out your items in separate packages. In most cases, this choice was made in order to have you receive items faster, as they’re ready. At other times, especially if the order is large, we process separate shipments to ensure that everything reaches you as safely and quickly as possible.
3. Why am I not receiving email replies from you?
Please check your spam inbox! We currently respond to every message within 24 hours. To ensure that you are receiving all follow-up responses, as well as regular updates on your order status, 

The most common ways to whitelist an email address is by adding it to the address book, white list or safe list in the email application. However, there is no standard method and it might differ from application to application.
If you do not find such an option, you will need to contact the support team of your email application and they’ll surely be able to help you with this.
We hope these hints will help you whitelist our email address in your email application, so you can see our messages in your inbox directly!

No, our payment system only accepts transactions in US dollars ($), therefore any payment made in other currencies will be automatically converted to US dollars at the current exchange rate.